Amax: Leading Fire and Security with AI Solutions

Company: Amax Fire and Security 

Industry: Fire Safety & Security Systems 

Systems: Simpro

Implementation Date: May 2025 

Monthly Call Volume: approx 2,000 calls including emergency and maintenance

Amax Fire and Security became the first fire and security companies to implement Elyos AI agents in March 2025. 

Amax Fire and Security and Elyos AI overview

Amax Fire and Security provides fire alarm systems, security installations, and emergency maintenance, UK and abroad.

Managing Director Tejas Mehtal leads the business. The company operates with a team of qualified fire safety engineers and security specialists serving commercial properties, schools, hospitals, and residential complexes. 

Elyos AI and Amax kicked off their partnership in May 2025. Technical Manager Nick was leading the implementation across all service divisions.

"In fire and security, response time isn't just about customer service - it's our entire business, we have to answer the phone. AI gives us the ability to be there instantly, every time."

Tejas Mehta, Managing Director

Before Elyos AI

Prior to implementing AI, Amax was already a respected leader in fire and security services, but faced critical operational challenges in an industry where every minute matters:

• Wasted time by skilled, technical staff: Nick, the technical manager was spending time walking through simple alarm resets, rather than dealing with complicated queries or out bringing in new business
• Poor out of hours service provider: Required to have an emergency service, Amax had an outsourced provider, not integrated with Simpro and requiring manual office work to catch up on calls not booked into jobs
• Resource allocation inefficiency: Qualified fire safety engineers wasting time on poor scheduling routes, double backing on themselves to do jobs in the wrong location

With Elyos AI

• Reduction in wasted time from engineers - the Appointment Reminder AI Agent has reduced no access rates and made engineer scheduling more efficient for the team
• Zero missed emergency calls - 100% emergency calls now answered within seconds, 24/7
• Nick getting back out on the road dealing with technical challenges rather than answering calls in the office

Implementation with Elyos AI

Phase 1: Appointment Reminder AI Agent

• Confirming all appointments before dispatching engineers
• Complete integration with job management system for seamless job scheduling and logging

Phase 2: Daytime AI Agent

• Automated customer contact for mandatory fire safety inspections and security system maintenance

Phase 3: Out-of-hours Agent

• 24/7 coverage for the team
• Advanced call routing ensuring emergency calls always reach qualified fire safety engineers immediately
• Seamless handover to specialists when technical expertise is required

The Future of Fire and Security Services at Amax

Amax continues to pioneer AI integration.  As one of the first in their sector to embrace AI Agents, they're setting the standard for how fire and security companies will operate in the future.